Get help from TodayAsiaNIC Support.
Contact TodayAsiaNIC live support for domain services, DNS, business email, hosting, billing, account access, service requests and general technical enquiries.
For account-sensitive matters, our team may ask you to log in, provide your customer ID, verify your email address or continue through a secure support ticket.
What we can help with
Choose live support for quick questions. For account-sensitive, technical or document-based matters, our team may move the case to a secure support ticket.
Domain Services
Domain search, registration, transfer, renewal, WHOIS, premium domains and domain status questions.
DNS & Nameserver
DNS records, nameservers, domain connection, email routing and service configuration guidance.
Email Services
Business email, enterprise email, mailbox setup, email migration and login troubleshooting.
Hosting & WordPress
Web hosting, WordPress hosting, website setup, migration, SSL and basic service checks.
Billing & Orders
Invoices, payments, renewals, account credit, checkout issues and order follow-up.
Abuse & Security
Phishing, malware, spam, abuse reports, suspicious activity and account security concerns.
Start a live chat
Use the Live Chat widget on this page to contact TodayAsiaNIC support. If our team is offline, please leave your email address or submit a support ticket so we can follow up.
Today Asia Live Chat Support
How can I request support via email?
Our Support Team is available 24/7 to assist you with any issues or questions you may have. You can contact us via email and receive the help you need whenever you need it.
To expedite the resolution of your request, please select the appropriate email address based on the product you are inquiring about or experiencing issues with. Describe your question or the situation you are facing, and send an email to the chosen address.
Note: If you are an existing customer, please mention your Username in the email to speed up the resolution.
Check out the full list of SingaporeOfficial contact information and departments below:
General inquiry
General To ask or resolve basic general SingaporeOfficial our brands related
questions.
Email:
General_Support@Mail.SingaporeOfficial.com
Pre-Sales inquiries
For general questions about our products and services and to get help with choosing the right product.
Email: Sales_Support@Mail.SingaporeOfficial.com
Account access
To get assistance if there are issues with accessing your TodayAsia account.
Email：
Account_Acc_Support@Mail.SingaporeOfficial.com
Affiliate Program
Email：
Affiliates_Support@Mail.SingaporeOfficial.com
Feedback | SSL | VPN Support
Email：
SMC_Support_Team@Mail.SingaporeOfficial.com
Payment
Billing/Sales To get assistance with payment related issues and
hosting billing-related cases including hosting cancellation and refund.
Email：Billing_Support@Mail.SingaporeOfficial.com
Domains
For domain registration, renewal, cancellation questions, DNS or host records setup.
Email：Domain_Support@Mail.SingaporeOfficial.com
Domain Transfers
To get assistance with domain transfers out and transfers in from other domain registrars.
Email：
Concierge_Support@Mail.SingaporeOfficial.com
Domain Vault
Email：Domain_Support@Mail.SingaporeOfficial.com
Hosting Transfers
For questions and assistance with Shared, VPS, and Dedicated hosting packages.
Email：
HostingTransfers_Support@Mail.SingaporeOfficial.com
Private Email (including Free Email Forwarding)
Private Email (including Free Email Forwarding)
Email：Pe_Support@Mail.SingaporeOfficial.com
Managed WordPress
Email：WordPress_Hots_Support@Mail.SingaporeOfficial.com
Supersonic CDN
Supersonic CDN
Email：
CDN-Support@Mail.SingaporeOfficial.com
Risk Management
Email：
Security-Support@Mail.SingaporeOfficial.com
Legal and Abuse
To resolve issues related to suspended or locked TodayAsia services.
Note: if you need to file an abuse complaint, please contact us.
Email：
LegalAndAbuse-Support-Team@Mail.SingaporeOfficial.com
Can I report urgent issues via Live Chat?
Most cases involve a more detailed investigation than our Live Chat operators are able to perform. In addition, reporting them via Live Chat results in a longer delay as they will need to route the report to our Legal and Abuse Department. Therefore, we recommend that urgent issues are reported by dedicated email addresses.
By choosing the correct email, your request will be directed to the right team, ensuring a more prompt and precise response.
If you need to attach a file, the following file extensions will be accepted: .cer, .crt, .csv, .doc, .docx, .eml, .jpeg, .jpg, .key, .mov, .mp4, .p12, .p7b, .p7c, .p7s, .pdf, .pem, .pfx, .png, .txt, .wav, .xls, .xlsx, .zip.
You can expect a reply within 2 hours. Usually, our response time is quicker than this, however, it could take more time depending on the case details and the complexity of the issue.
What is a Whois domain lookup?
A Whois domain lookup allows you to trace the ownership and tenure of a domain name. Similar to how all houses are registered with a governing authority, all domain name registries maintain a record of information about every domain name purchased through them, along with who owns it, and the date till which it has been purchased.
What does the Whois domain database contain?
The Whois database contains details such as the registration date of the domain name, when it expires, ownership and contact information, nameserver information of the domain, the registrar via which the domain was purchased, etc.
What is a Whois IP lookup?
An IP is a unique address of a server on the internet. Similar to how a telephone number allows you to connect to a specific phone on the telecom network, similarly, an IP address allows your computer to connect to a specific server on the internet.
Domain names and IP numbers are the framework upon which the entire world wide web is built.
IP numbers are assigned to networking organisations with a record maintained by governing bodies for each IP number and the organisation to which it has been assigned. A whois IP lookup allows you track the above mentioned details for a domain.
How do I conduct a Whois search?
Enter the domain or IP address for which you would like to conduct a Whois lookup in the search box above. We will query the appropriate database and provide a recent record.
How do I keep my Whois information updated?
If you have purchased a domain, the information stored with your Domain registrar is what is passed on to the Registry for the Whois database. Get in touch with your Registrar to make changes to the Whois contact information for each of your domains.
What steps can I take to ensure my domain privacy is protected?
Some Registrars offer privacy protection services that allow their customers to mask their actual contact details in the Whois search result in order to prevent their private contact information falling into the hands of spammers and scammers. Get in touch with your Registrar to learn more about your options.
Why are some entries hidden in my Whois Domain lookup?
If the owner of a Domain name has used the privacy protection services of their Registrar, some details may be hidden within the Whois lookup results. Additionally, some Registries proactively conceal some information in order to comply with local data privacy protection laws.
My information doesn't match the Whois results, how do I change my Whois information?
According to the rules established by ICANN, Registrars are expected to maintain the accuracy of the domain name owner’s contact details in the Whois database. Most Registrars use the details provided by the buyer at the time the Domain was registered.
In case your information does not match the Whois results, you can change this information by getting in touch with your Registrar who will be able to assist you in updating your information. Once this information is updated, the Whois record will also update accordingly. On an average, it can take 24-24 hours for this change to reflect in the Whois database.
Can I register for new domains via Whois domain lookup?
You can use the Whois lookup service to find the registration status of a domain name. If the domain has not been registered and is available, you can use Whois.Singapura.website to register the domain name.
Alternatively, if the domain name has already been registered, you can either register similar available domain names that we suggest, or use the contact information provided in order to get in touch with the owner and respectfully negotiate a sale. Do note that unsolicited contact is forbidden using the information provided via the Whois lookup service.
How do I find available domains through the Whois database?
You can check the availability of a domain name by searching for it on the Whois database. It will give you the status of whether the domain name that you are looking for is available or not. Doing this for multiple domain names over time can help you build a list of available domain names.